shipping, returns and Contact – BuckYou Bareback HY.PE
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shipping, returns and Contact

Payment: 

Payment can be made in full via paypal with credit or debit cards, no account with paypal is needed and it is 100% secure.

We now also have the option for customers to buy now pay later interest free using clearpay. You can find out more about that here 

How quickly are items shipped?

All items listed as IN STOCK will ship within 1 working day using either royal mail, parcelforce or similar in the UK, both take 2-3 days usually.

T-shirts and hoodies are made to order and dispatched directly by a 3rd party printer so can take a little longer.

Overseas order go by royal mail for smaller items  (7-14 days) and Fedex (roughly 7 days) for bareback pads, all items are fully tracked.

Shipping costs:

All items ship in the UK for FREE!

Europe: Bareback pads £30, Bridles and small tack items £15, Hoodies £8.99, T-shirts and vests £4.99, patches £1.99

USA/CAN/AUS/NZ: Bareback pads £45, Bridles and small tack items £20, Hoodies £14.99, T-shirts and vests £9.99, patches £2.49

Everywhere else: Please use the contact form or email hello@buckyou.co.uk and I will get you a shipping quote.

Combined shipping:

Shipping costs CAN be combined, if you order multiple items, the shipping will be combined and you will be refunded the extra costs. Please contact me in advance if you wish to know a total for combined shipping.

Express delivery:

If you need you item faster, please contact me as this can be arranged at cost.

Pre-order items:

Pre-order items will ship when they are ready, as described on the listing. If there are delays for any reason (pandemic, i’m looking at you…) you will be notified and given the option to cancel if you choose.

Returns and exchanges:

If you need to exchange your bridle for a different size, that’s no problem so long as the bridle is in an unused condition.

For fitting your Perfect fit Bridle please check here:How to fit a Perfect Fit bridle

Bridle returns are subject to a trial fee of £10, subtracted from your refund.

Bareback pads- if you decide the bareback pad isn’t for you,  again, please ensure is is in unused condition, and there is a £35 trial fee.

The address for  returns is:

BuckYou, High Row, Northumberland, CA9 3NJ

Shipping costs are non-refundable.

Please note: returns should be made within 14 days.

If you have any inquiries, you can get in touch with me here.

hello@buckyou.co.uk

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