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shipping and Contact

**COVID RELATED DELAYS**

I had very much hoped my HUGE new stock order would reach me in the predicted time- but sadly, covid has grown worse not better worldwide and although the factory did an AMAZING job getting the order completed in schedule, I am having massive problems with freight shipping. As it stands, it looks like the stock will currently be delayed by 2-4 weeks. It was originally expected early to mid october, realistically, it now looks like mid oct to early november.

I can’t tell you how crushingly disappointing this is for me. I’m trying to create a unique business and this past year has been massively disruptive and difficult. 

 

My thanks to my amazing customers though, I have been clear that covid delays were likely on the new stock, and you have all supported me and been wonderful. We WILL get through this, and we WILL get the new stock.

I will update all customers when more information is available, and if anyone has any questions, feel free to contact me

Stay safe and well, Vikki & the BuckYou horses

 

How quickly are items shipped?

All items listed as IN STOCK will ship within 1 working day using either royal mail, parcelforce or similar in the UK, both take 2-3 days usually.

T-shirts and hoodies are made to order and dispatched directly by a 3rd party printer so can take a little longer.

Overseas order go by royal mail for smaller items  (7-14 days) and Fedex (roughly 7 days) for bareback pads, all items are fully tracked.

Combined shipping:

Shipping costs CAN be combined, if you order multiple items, the shipping will be combined and you will be refunded the extra costs. Please contact me in advance if you wish to know a total for combined shipping.

Express delivery:

If you need you item faster, please contact me as this can be arranged at cost.

Pre-order items:

Pre-order items will ship when they are ready, as described on the listing. If there are delays for any reason (pandemic, i’m looking at you…) you will be notified and given the option to cancel if you choose.

Returns and exchanges:

If you need to exchange your bridle for a different size, that’s no problem so long as the bridle is in an unused condition.

Returns are subject to a trial fee of £10, subtracted from your refund.

Bareback pads- if you decide the bareback pad isn’t for you,  again, please ensure is is in unused condition, and there is a £35 trial fee.

If you have any enquiries, you can get in touch with me here.

hello@buckyou.co.uk